Amazon Alexa: Doesn't play requested playlists

[mayvalley]

When I ask Alexa to play a NEW playlist that I create in Pandora, she will usually respond by playing another playlist with a different name (not from my collection) but will sometimes respond that the playlist can't be found. I've tried many different playlist names, Alexa hears each one accurately (by checking the voice history) but the problem still occurs. This issue has been occurring for several months and I can't play any NEW playlists on my Echo device. Older playlists in my collection are played back correctly when I ask Alexa to do so. The last of these was created around Christmas-Time 2020 (a Christmas mix). Any playlist created after this doesn't work. My first thought is that the year change (from 2020 to 2021) has caused a problem. My Alexa app is up-to-date, and I've reset the Pandora skill/relinked Amazon/Pandora accounts multiple times. I am a paid-up Premium subscriber.

Thanks in advance for your help.

Dave

Moderator Edit: Changing title for clarity

[Malaras]

Sorry to Necro... But...Still an issue

[H4mmerDown]

Is this issue EVER going to be fixed? 

I'm a Systems Engineer by both graduate education and trade, and it astounds me that no DevOps team can track down this issue yet... unless they simply don't care. 

Given the massive loss in streaming Market Share that Pandora has suffered with the rise of Spotify, Amazon Music Unlimited, Apple Music, etc. you would think that someone at Pandora would be interested in trying to keep customers from switching streaming providers.  But alas, a 2-year-old connectivity issue persists due to apathy.  In the meantime Echo has no trouble playing any new stations I make on any of those other services I just listed, only with Pandora - makes me think the problem lies with Pandora's end - and if not, why would Pandora not be trying to fix it anyway to correct the perception that their streaming service is sub-par?

[Tdwimsatt]

So, this has been going on for 2 years?! I am having the same issue. It started a couple of months ago and I contacted Amazon. I got the usual advice: remove and add the skill back, power cycle the devices. Maybe it's Amazon's way of getting everyone to switch to their streaming service?

I have been a paid Pandora subscriber for several years and am not happy about switching but I will if necessary. 

[skibunny]

@TannerPandora  You responded in May 2021.  This is clearly happening again for two months now....October 2022.  Where is the resolution? 

[ThePunkMaister]

The only way to circumvent this 💩 is to use the oddest and most uncommon name for your Playlist. It's not ideal but it works. Alexa however will only play the Playlist sequentially and won't shuffle songs.

[reneex13]

I have been successfully playing my Pandora playlists of any name I give them since I got my alexa enabled speakers. UP UNTIL about 2 months ago. Now she can’t find any of my pandora playlists.  I’ve tried the obscure name thing and that doesn’t seem to work for me either. Anyone else find a resolution as of January 2023? I have tried this in both of my paid and unpaid accounts.