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Blue screen on TV

KYG
Local Performer

Why can not hear my pandora on my tv

All I get is a blues screen on my tv


Moderator Edit: Edited title for clarity

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AdamPandora
Moderator
Moderator

@KYG I moved your post over to the Other Devices space.

I do see you have a Roku device associated with your account - is that the device you are using when all you get is a blue screen?

If not, please let me know what the make and model of your TV is.

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In the meantime, please try running through some troubleshooting steps to see if they resolve the issue for you.

First make sure your device has the latest firmware by checking for a new update. If an update is available, try loading Pandora again once the update is complete.

If you're still having the same problem, then please try a few standard network troubleshooting steps:

  • Try connecting directly via an Ethernet cable rather than using Wi-Fi (if you have this option on your device), and see if that helps.
  • Try rebooting your modem and router and restarting the device.
  • Try removing and re-adding the app (if this is possible on your device).

You can also contact the manufacturer directly to troubleshoot your specific device and settings.

Hope this helps. Let me know how it goes.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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