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Can't change stations or skip song on Apple TV

Ly_me
Local Performer

So I have a 4th generation apple tv and recently while on the app Pandora music. While a song is playing the remotw won't scroll down. It only happens when I want to skip a song or change stations. And it only happens on the pandora app. The remote works on the rest of apple tv. Ive changed remotes, deleted pandora and reset the apple tv. And voice over is not on.

 

mod edit: changing title for clarity

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5 Replies

TannerPandora
Moderator
Moderator

Hi @Ly_me Thanks for posting to community! Sorry for any trouble with your Apple TV. 

I've been experiencing this on my Apple TV too. We are aware of this and our engineers are working on it. 

In the meantime, I've figured out that while the Station icon is highlighted, if I click the track pad on the remote, it moves down to the station list and then I'm able to scroll through my stations.  

Hope that work around helped. Thanks again for being part of community! 🎧

Tanner | Community Moderator

- Let's share music in the Playlist Swap

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Dkris9709
Local Performer

I am also having this problem.   I will try your workaround.   In the meantime please encourage the company to work on a fix.   Thanks!

 

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TannerPandora
Moderator
Moderator

Thanks for posting! Hope the workaround works for you @Dkris9709

Our engineers are working on a fix, unfortunately, I don't have a timeline for when the release will be. We really appreciate your patience in the meantime! 🎧

Tanner | Community Moderator

- Let's share music in the Playlist Swap

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itzaferg
Local Performer

We have the same problem. Frustrating.

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TannerPandora
Moderator
Moderator

I completely understand your frustration @itzaferg! It's happening on my Apple TV too. We do appreciate your patience during this time! ❤️

Tanner | Community Moderator

- Let's share music in the Playlist Swap

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