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Denon HEOS: Playback Stops

Steelrfan85
Local Performer
‎08-12-2022 06:43 PM

I just download HEOS for my denon receiver. Pandora will play a song for like 3 seconds then pause. I hit the play button and it changes to next song

Moderator Edit: Edited title for clarity

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AdamPandora
Community Manager
Community Manager
‎08-15-2022 10:49 AM

@Steelrfan85 I've enabled a trace on your account and would like to start with some basic troubleshooting.

First make sure your Denon has the latest firmware by checking for a new update. If an update is available, try loading Pandora again once the update is complete.

If you're still having the same problem, then please try a few standard network troubleshooting steps:

  • Try connecting directly via an Ethernet cable rather than using Wi-Fi (if you have this option on your device), and see if that helps.
  • Try rebooting your modem and router and restarting the device.
  • Try removing and re-adding the app (if this is possible on your device).

Let me know how it goes. 

Adam | Community Moderator
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