Denon: Playback stops after each song

[Marcelosz]

I am having a very similar issue with a Denon 2313Ci....used to play without any issues, recently stops playing after one track.  Pressing pause or next moves to next track, but again only plays one track.  Tried logging off Pandora on Denon no help.  Tried resetting router, helped for a day.

Please advise.

Thx

marcelo

Moderator Edit: Changing title for clarity

[TannerPandora]

Hi @Marcelosz 

Welcome to community!

Sorry to hear playback is stopping when listening with your Denon. Could you tell me a little more about your experience? 

• Have you noticed if this happens with a specific station or all stations?
  • If a specific station, could you tell me the name of the station.
• Does this happen before or after an advertisement?
• When did you notice that playback starting happening? With the last week or month?

Thanks for your help!

[Marcelosz]

1. Have you noticed if this happens with a specific station or all stations?    all stations
2. If a specific station, could you tell me the name of the station.                     N/A
3. Does this happen before or after an advertisement?                  it happens on first track played and every track thereafter
4. When did you notice that playback starting happening? With the last week or month?            within the last month

[TannerPandora]

Hi @Marcelosz 

Thanks for the reply.

I have passed this along to our engineering team. I'm not sure I can offer anything that would help improve your experience.

Having said that, I would like to remove the connection between your Pandora account and Denon from my end to see if a fresh new connection would make a difference. 

If you're okay to proceed, let me know and I'll get started. Thanks!

[Marcelosz]

Let's do it.

thx

'

marcelo

[TannerPandora]

Hi @Marcelosz 

All done! This removal may not happen immediately, so I would give it a little time. While we're at it, I would power cycle your Denon too. Unplug it for at least 5 minutes, then plug it back in, sign back in and let me know if playback is still stopping. I've updated my notes to our engineering team with these steps taken to rule a few things out. 

Thanks!

[Marcelosz]

I tried power cycling a week ago, no impact.  Then two days ago we had a multi hour power outage, again no impact.

thx

m

[TannerPandora]

No problem, @Marcelosz! Always worth a shot. Have you been able to sign back in?

[Marcelosz]

signed back in on Denon, still experiencing issue.

[TannerPandora]

Sorry to hear that, @Marcelosz. I was hoping for a better turn out. 

Unfortunately, I have a limited view on my end when it comes to troubleshooting Denon devices. Denon uses a partner API to bring Pandora to their devices, which means the app and functionality are built and managed on their side. Often, some basic troubleshooting can help improve issues, but in this case, it hasn't helped to resolve - sorry about that. 

That said, I have gone ahead and passed your experience along to our engineering team so they can take a closer look. Appreciate your reaching out on community and thanks for your patience in the meantime. 

[Marcelosz]

I have been trying to get Pandora support to respond to my issue, forwarded to them comments from other user that they helped, but I am unable to get anything from them other than "hold tight we'll get  to you soon".   

I have been in contact with Yamaha and get daily suggentions of  things to try to solve issue, from Pandora all I get is crickets.

Pandora appears to not have the resources or ability to provide meaningful customer support.

Dissapointed. 

[TannerPandora]

Hi @Marcelosz 

Thanks for following up, and I’m really sorry for the frustration this has caused. I completely understand how discouraging it can feel when things don’t seem to move forward.

While we do our best to help, Denon and Yamaha apps and devices are built and maintained by their respective companies, which can limit the troubleshooting we’re able to provide directly. I do see that your experience and details have been shared with our engineering team for investigation. Unfortunately, at this time, we don’t have any additional information to share.

I truly appreciate your patience and understanding, I’m sorry again for the inconvenience this has caused.