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Denon - "Lost Connection" Error Message

jjblink
Local Performer

I have have had problem for over 6 months where I run Pandora thru my Denon Receiver AVR-2113C1I and reviewed other posts experiencing same issue.  I am logged in correctly and listen to "free" Pandora and then pop up Lose Connection.  My screen goes displays "lost connection" but I can continue to hear music ONLY on the channel I originally chose.  Once this messages appears, I cannot change to another selection, nor like or dislike the selection.  This problem is not my receiver issue or TV issue.

I am on a tight budget and do not want to pay for upgrade.  This was working fine until approx 6 months ago.  What has changed at Pandora to cause this issue?  Have you resolved the issue?  

Thank you.  

 

 

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AlyssaPandora
Moderator
Moderator

Hi there, @jjblink. 👋

Sorry to hear that you're having trouble. I completely understand where you're coming from. You won't need to upgrade your account in order for your device to work. In the meantime, I’ve enabled a trace on your Pandora account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps. 

Troubleshooting:

This issue is usually specific to the network you're using to access Pandora, or due to an error on the device itself.

First make sure your device has the latest firmware by checking for a new update. If an update is available, try loading Pandora again once the update is complete.

If you're still having the same problem, then please try a few standard network troubleshooting steps:

  • Try connecting directly via an Ethernet cable rather than using Wi-Fi (if you have this option on your device), and see if that helps.
  • Try rebooting your modem and router and restarting the device.
  • Try removing and re-adding the app (if this is possible on your device).

You can also contact Denon Support directly to troubleshoot your specific device and settings.

Let me know how it goes. 🎧

Alyssa | Community Moderator
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