DirecTV: App won't load, claims it's the internet connection.

[balboadave]

Since 7/11/25, Pandora hasn't been able to load, and DTV blames the internet connection, but it works for everything else. DTV support blames Pandora (of course), but this has happened before. Anyone else?

[TannerPandora]

Hi @balboadave 

Welcome to community! Sorry for any trouble with Pandora on your DirecTV. 

Please note we recently updated the SSL certificate on a range of devices in order to continue to ensure our application's security.

I recommend making sure that your device's firmware is up to date. If an update is available, try loading Pandora again once the update is complete.

If no firm update is available, then you may have to reach back out to DirecTV since they are responsible for maintaining the Pandora app on their devices. In most cases a fix may need to come through one of their firmware updates.

In the meantime, I've passed along your experience to our engineering team for further review and investigation. 

Thanks for your patience in the meantime!

[TannerPandora · Accepted solution]

Hi @balboadave 

I've just been told that an update went out that should help improve your experience on your DirecTV. Please try Pandora on your DirecTV once more and let me know if you're still having trouble. 

Thank you!

[balboadave]

Hi Tanner,

That did the trick. Thanks for the followup. Since this has happened 2 or 3 times in the last few years, was this a Pandora thing or a DTV thing? It took a week to fix since only DTV can make updates to the app (I'm on satellite) and I'm at their mercy.