cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

How to sign out of all devices

lstryker68
Local Performer

Could you please do this to my account!

Moderator Edit: Changing title for clarity

 

 

Labels (1)
634 Replies

TannerPandora
Moderator
Moderator

Hi @Brandib1234566 and @aprilblessing! Happy Thursday, welcome to community!

I've removed all the devices associated with your Pandora account. This will automatically sign you out everywhere including any devices you currently have. This may not happen instantaneously, so please be patient.

I do recommend changing your password to something new and not easily guessed. 

Click here to request a password reset and make sure to enter the email address associated with the Pandora account you'd like to access.

  • Next check the Inbox associated with that email address in order to continue through the password reset process.
  • If you don't see the message in your Inbox, please check your Spam or Junk folder.

Tanner | Community Moderator

> Help us create a Pandora Playlist! Check out: Collaborative Cuts: Summer Vibes Playlist

> Visit Community Chat Q: What song never fails to put you in a good mood?

>> Follow us on Twitter @PandoraSupport


0 Kudos

jasalvarez
Local Performer

How can we request this? 

0 Kudos

TannerPandora
Moderator
Moderator

Hi @jasalvarez! Happy to help. 

I've removed all the devices associated with your Pandora account. This will automatically sign you out everywhere including any devices you currently have, so you will need to sign back in once this change takes effect. Please be patient as this may not happen instantaneously.

I do recommend changing your password to something new and not easily guessed. 

Click here to request a password reset and make sure to enter the email address associated with the Pandora account you'd like to access.

  • Next check the Inbox associated with that email address in order to continue through the password reset process.
  • If you don't see the message in your Inbox, please check your Spam or Junk folder.

Tanner | Community Moderator

> Help us create a Pandora Playlist! Check out: Collaborative Cuts: Summer Vibes Playlist

> Visit Community Chat Q: What song never fails to put you in a good mood?

>> Follow us on Twitter @PandoraSupport


0 Kudos

dpmac
Local Performer

I need the same thing done. I keep having my streaming interrupted and the message "someone else is lsitening" pops up. I changed the password. So, I really need any other device besides my computer to be signed out. Thanks.

0 Kudos

TannerPandora
Moderator
Moderator

Hi @dpmac! Happy Friday!

I've removed all the devices associated with your Pandora account. This will automatically sign you out everywhere including any devices you currently have. Please be patient as this may not happen instantaneously.

Hope this helps!


Tanner | Community Moderator

> Help us create a Pandora Playlist! Check out: Collaborative Cuts: Summer Vibes Playlist

> Visit Community Chat Q: What song never fails to put you in a good mood?

>> Follow us on Twitter @PandoraSupport


0 Kudos

jchapman
Local Performer

Hi there, can you remove all devices from my account as well? It was hacked. Thanks and happy holidays!

0 Kudos

AlyssaPandora
Community Manager
Community Manager

Hey, @jchapman. 👋

Thanks for posting about this, and sorry to hear that.

It's not possible to remove or view devices on your end at this time. However, I would recommend upvoting this existing feature request by click on the 💙next to the title: Someone else listening - Show what other device is being used

++

In the meantime, I've gone ahead and removed all the devices associated with your account. This will automatically sign you out everywhere including any devices you currently have, so you will need to sign back in once this change takes effect. Please be patient as this may not happen instantaneously.

I also recommend changing your password to something new and not easily guessed. 

Click here to request a password reset and make sure to enter the email address associated with the Pandora account you'd like to access.

  • Next check the Inbox associated with that email address in order to continue through the password reset process.
  • If you don't see the message in your Inbox, please check your Spam or Junk folder.

Hope this helps! 🎧

Alyssa | Community Manager
Let's talk music in Community Chat
Submit Your Favorites To Our Shared Playlist: Collaborative Cuts
0 Kudos

Risenshine62
Local Performer

I am not sure if I have other devices connected to my account, but I noticed that songs are being played that are not from me so would appreciate the support of making sure that I am not login anywhere that I am not using. Please remove anywhere that I may have login still from all devices. Thanks so much, we all have stuff on our minds to forget about the little things as login out of accounts when visiting other places. 

XX

0 Kudos

Risenshine62
Local Performer

my new user name is under VxB

 

0 Kudos

AdamPandora
Moderator
Moderator

Happy to help with this, @Risenshine62.

I've gone ahead and removed all the devices associated with your account. This will automatically sign you out everywhere including any devices you currently have, so you will need to sign back in once this change takes effect. Please be patient as this may not happen instantaneously.

You will now need to change your password to something new in order to complete this process. 

Click here to request a password reset and make sure to enter the email address associated with the Pandora account you'd like to access.

  • Next check the Inbox associated with that email address in order to continue through the password reset process.
  • If you don't see the message in your Inbox, please check your Spam or Junk folder.

Hope this helps!

0 Kudos

Skyhighscifi
Local Performer

Hey thanks for helping people out. Can you do the same for me? My thumbprint station is all jacked up. I gave an old phone to a friend. He must constantly be listening and liking bc my thumbprint station doesn't even sound like it could be from my Pandora. I may just start a new one but I've had this same account since like 2011. I'm willing to maintenance this one but I wanna be sure it won't happen again

0 Kudos

Chanteze
Local Performer

Can you do this for me too please Tanner thanks a million

0 Kudos

TannerPandora
Moderator
Moderator

Hi @Skyhighscifi and @Chanteze! Happy Monday!

I've removed all the devices associated with your Pandora account. This will automatically sign you out everywhere including any devices you currently have, so you will need to sign back in once this change takes effect. Please be patient as this may not happen instantaneously.

If you haven't already, I recommend changing your password to something new and not easily guessed.

Click here to request a password reset and make sure to enter the email address associated with the Pandora account you'd like to access.

  • Next check the Inbox associated with that email address in order to continue through the password reset process.
  • If you don't see the message in your Inbox, please check your Spam or Junk folder.

Tanner | Community Moderator

> Help us create a Pandora Playlist! Check out: Collaborative Cuts: Summer Vibes Playlist

> Visit Community Chat Q: What song never fails to put you in a good mood?

>> Follow us on Twitter @PandoraSupport


0 Kudos

totalrecall98
Local Performer

Hi, please sign me out of all the devices connected to my Pandora account. I gave away a streaming device and forgot to reset it to factory settings. 

Thank you!

0 Kudos

TannerPandora
Moderator
Moderator

Hi @totalrecall98!

I've removed all the devices associated with your Pandora account. This will automatically sign you out everywhere including any devices you currently have, so you will need to sign back in once this change takes effect. Please be patient as this may not happen instantaneously.

Let us know if you continue to have trouble.


Tanner | Community Moderator

> Help us create a Pandora Playlist! Check out: Collaborative Cuts: Summer Vibes Playlist

> Visit Community Chat Q: What song never fails to put you in a good mood?

>> Follow us on Twitter @PandoraSupport


sholowicki
Local Performer

@TannerPandora

 

can you do the same for me?  I would like logged out of all devices so that I may log back in and have the account to myself

0 Kudos

TannerPandora
Moderator
Moderator

Hi @sholowicki! Consider it done. I've gone ahead and removed all the device associated with your account. Please be patient as this may not happen instantaneously. 

Also, if you've received a simultaneous stream message I would recommend changing your password. 

Click here to request a password reset and make sure to enter the email address associated with the Pandora account you'd like to access.

  • Next check the Inbox associated with that email address in order to continue through the password reset process.
  • If you don't see the message in your Inbox, please check your Spam or Junk folder.

Tanner | Community Moderator

> Help us create a Pandora Playlist! Check out: Collaborative Cuts: Summer Vibes Playlist

> Visit Community Chat Q: What song never fails to put you in a good mood?

>> Follow us on Twitter @PandoraSupport


0 Kudos

LUCKYREDVENTURE
Local Performer

Mind doing this for my account also thank you

0 Kudos

TannerPandora
Moderator
Moderator

Hi @LUCKYREDVENTURE! Consider it done! I've removed all the device from your account, when this takes affect it will automatically log you out. This may not happen instantaneously, so please be patient.

If you need to reset your password:

Click here to request a password reset and make sure to enter the email address associated with the Pandora account you'd like to access.

  • Next check the Inbox associated with that email address in order to continue through the password reset process.
  • If you don't see the message in your Inbox, please check your Spam or Junk folder.

Tanner | Community Moderator

> Help us create a Pandora Playlist! Check out: Collaborative Cuts: Summer Vibes Playlist

> Visit Community Chat Q: What song never fails to put you in a good mood?

>> Follow us on Twitter @PandoraSupport


0 Kudos

totalrecall98
Local Performer

@TannerPandora Thanks for the assist. No visible problems from where I set. 

 

Cheers!