Onkyo: Playback Error or Cannot Play message

[fisherkrol]

I am having the same error, only since a few months ago or so. Plays and connects fine, then after a bunch of songs pandora stops and I get playback error message with a subtext of connection error, the server connection could not be established or was terminated...I need help...do i need to open up a seperate ticket with pandora?

ps this is on an onkyo ht-rc560 receiver

Moderator Edit: Merged posts

[fisherkrol]

ps this is on an onkyo ht-rc560 receiver

Moderator Edit: Merged posts

[TannerPandora]

Hi @fisherkrol 

Welcome to community!

Sorry to hear you're having trouble with your Onkyo. I have some clarifying questions to ask about your experience:

• Does this happen with a particular station? If so, can you let me know the name.
• Does this happen when shuffling?
• Is your Onkyo connected through a WiFi or Ethernet connection?

In the meantime, we can try a few things to see if it will help to improve your experience. The first would be to remove the device connection with your Onkyo and Pandora account, then have you run through the log in again. 

If you're up for trying that let me know and I'll go ahead and remove the connection. 

Thanks!

[fisherkrol]

hi, to answer your questions it happens on all channels, not shuffling, and onkyo is connected through high speed ethernet cable. I am open to trying to have you disconnect the device and reloading my id/pw. Also, as a further test i tried connecting the onkyo through other music apps they have and they all work fine. This is specific to only pandora and i have been using this same setup for a very long time without issues...please help as I would hate to have to stop using pandora. thanks

[TannerPandora]

Hi @fisherkrol 

I'll definitely try and help!

I've gone ahead and removed the connection on my end. This can take some time to take affect, I recommend waiting a couple of hours. 

Before logging back in, please power cycle your Onkyo, by unplugging it for at least 10minutes. Then plugging it back in and going through the set up process again. 

If you're still having trouble after this, and you're willing, I would try a factory reset for your Onkyo. 

Let me know how it goes. 

[fisherkrol]

I did all the recommendations however when I powered back up the onkyo, my pandora connected without any issue and didnt need a password, so i dont think it disconnected correctly...also tested it and still have the same issue with connection...can you tell me if you disconnected the fisherkrol pandora or my wife's which is fisherkroz?  thanks again!

[TannerPandora]

Hi @fisherkrol 

I used the email associated with this community profile which ends in 'kroz'. Was that the correct account?

If not, and you have another email address associated with a Pandora account, I'll message you privately for it. Please avoid posting any personally identifying information as it's viewable to everyone. Thanks!

[TannerPandora]

Hi @fisherkrol 

Thanks for sharing that email in the PM!

Bringing our conversation back to the main thread, I’m back online after the weekend and catching up on a few things (it’s definitely one of those Mondays!).

I wanted to note that I saw a new connection with your Onkyo device on Saturday, 7/26. Since that was after we last spoke, I’m wondering if you’re still running into trouble.

I can go ahead and remove the connection if you'd like, and we can try the setup again. Just let me know!

[fisherkrol]

still getting the same error

[TannerPandora]

Hi @fisherkrol 

Thanks for the follow up, sorry for the delay on my part. Sorry to hear you're still getting the error.

I do see a new Onkyo sign-in, so it looks like you're able to make the connection with Pandora, but the error message still appears. Could you tell me if the error appears immediately when you try to play Pandora or after you select content to play? 

In the meantime, I've gone ahead and shared your experience and device details with our engineering team to further investigation. 

I also recommend reaching out to Onkyo Support for any additional troubleshooting tips they may have that is specific to the device.

Thanks for your patience!