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Pandora on Denon HEOS will not display Pandora content

douggeniesse
Local Performer

My Pandora content (everything) will not show on the Denon HEOS. I get "Could not load content" and "there was a problem in Pandora. Please try again later" This has gone on for a week. I have HEOS installed on two different phones with same comment (iPhone and Andriod). I get my Amazon Prime Music and Sirus XM content. I have duty cycled the phones, the internet modem, router, signed out of Pandora on the HEOS app and reinstalled the Pandora app, reinstalled the HEOS app. I have even upgraded my Pandora account to the family plan. I think Pandora needs to forgive me, my sins were not that bad - and how do they know I cheat on my taxes....  😉  My Pandora account on my phone and my computer both work fine, just not on Denon HEOS app.

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TannerPandora
Moderator
Moderator

Hi @douggeniesse 

Thanks for posting to Pandora community!

Sorry for any trouble with playing Pandora on your Denon Heos app. I see that you reached out to our Care Team for further assistance through email. It looks like they may have responded with some additional help and steps for you to try out. To help avoid any confusion with steps, I recommend replying directly to their email for further assistance. 

However, if you found those steps to be helpful and your issue has been resolved, feel free to post those steps here for other listeners who may have a similar issue with their Denon Heos.

Thanks for being part of community!

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