How can I remove the other devices that are currently using my account?
mod edit: changing title for clarity
Hi @turbo280! 👋🏻 Thanks for posting to community! I moved your message over to an existing thread:
I've sent in a request to have all the device associations removed from your account. This will include any current devices you have, so you'll need to sign back in once this takes effect.
Hope this helps!
Hi @TURBANO562! Thanks for posting! No problem!
I moved your message over to an existing thread, Remove Devices / Sign Out Of All Devices, to help keep things organized.
I've sent in the request to have all your device associations removed from your account. This may not happen instantly so please be patient. When this takes effect, you'll be logged out every where including any devices you currently have, so you'll need to sign back in.
Let me know if you continue to have trouble! Thanks for being part of community!
@Taaaypat I had our support team remove all device associations from your account.
This will require you to sign back in on the devices you do wish to stream Pandora on.
If this was requested due to an unauthorized user, you will also need to change your password to further ensure they are locked out of your account.
Hope this helps!
Hi @TannerPandora can you please help me log out my account on all devices? Or if there’s a phone number I can call? I tried looking all over to see if I can do it myself but I couldn’t find the setting.
Thanks in advance! 😊
Unfortunately, we do not offer phone support but we're always happy to help in community or via email.
All devices have been logged out of your individual accounts by our User Support team.
I would also recommend upvoting this idea (by clicking on the ❤️ icon) if you'd like to see this option available within the Pandora app: Someone else listening - Show what other device is being used
This process may not be instantaneous. However, you should be logged out soon. If you still have trouble in a few hours, please don't hesitate to let us know.
Thanks for your patience!
Where do we request to have our devices signed out? I constantly get someone else is listening to my account and I have no idea who has my pandora. I have already changed the password just need a way to sign all devices out.
Hi @Ry! I can help out with this.
I've removed all the devices associated with your account. This may take a little time to take effect but when it does, you'll be logged out every where, including any devices you currently have.
If you have trouble logging back in, let me know!
I've gone ahead and removed all the devices associated with your account. This will log you out of every where including any devices you currently have. When this takes effect (please be patient as it may not happen instantaneously) you'll need to log back in.
If continue to have trouble, feel free to tag my name and let me know. Thanks!