Roku: Unexpected Error

[jwwj232]

There are several threads on this topic. Have been listening for a couple hours today then the music stopped. Received the unexpected error message. App works on all other devices expect Roku stick. Tried all the suggestions from removing the app, restarting modem and router, loading app and login using email. Nothing works. Very disappointing.

[SpudRacer65]

Same here. Roku3 & RokuExpress both worked fine last month. Please lmk if/when I get a fix!

Thanks,

SR65

[AdamPandora · Accepted solution]

@jwwj232 @SpudRacer65 I've enabled a trace on both of your accounts to help further investigate.

For this trace to be useful, we'll need you to run through our troubleshooting steps once more.

First, check for an update to the Roku software: https://support.roku.com/article/208755668-how-to-update-the-software-on-your-roku-streaming-device. 

Then, delete the Pandora channel from My Channels, and add it back from the Channel Store. When deleting, you should be asked to sign back in.

If available on your TV, please try connecting directly with an Ethernet cable rather than WiFi.

If you continue to run into trouble, can you please give me the time and date playback stopped and which station you were listening too.

+++++++++++++++++++++++++

Additionally, can you let me know the following:

• What Roku software version is your device using? (Settings > System > About)
• What Pandora channel version are you on? (Highlight the Pandora channel icon and select the * key.)

Let me know what you find or if you have any trouble.

[banjojar]

Have used Pandora on 3 tvs in my home (depending which room I may be in). One at a time. As of a couple weeks ago it stopped working on the two Roku TVs.  Still works on my LG unit.  Have removed and reloaded several times.  Continue to get message "Unexpected error".  Again, Have used on these units for a long time.  Help?

[TannerPandora]

Hi @banjojar - welcome to community!

Sorry you're having trouble with your Roku. Let's try some troubleshooting to see if it will help. I've enabled a trace to help me investigate.

First, let's reboot your Roku using the following steps:

• Press the Home button on your Roku remote.
• Scroll to select Settings.
• Next select System and then Power.
  • If you don't see Power, skip to the next step.
• Finally, select System Restart.

Let me know how it goes.

[SpudRacer65]

Solution worked after I rebooted my Roku, and added Pandora to my new Roku Express.

Thanks,

SpudRacer65

[AlyssaPandora]

Awesome! Thanks so much for letting us know, @SpudRacer65. Sounds like you're back to listening.

Let us know if you continue to have trouble. In the meantime, enjoy the tunes! 🎶

[Blackbin]

I have the same issue as mentioned in this thread. I have a Pandora plus account, and get the “unexpected error” on my Roku app when trying to play any/all my stations. I ensured the Pandora app and Roku software were up-to-date in software, I removed then re-added the pandora app to Roku, I logged out and logged in again after adding the app back to Roku, still no stations will play.