Sonos: Hearing ads after upgrade

[heidisnowqueen]

Upgraded to Plus to avoid ads and it works on my laptop and phone but not on my Sonos system.

I have tried:

reauthorizing account

removing and re-adding account

Help!

Moderator Edit: Changing title for clarity

[TannerPandora]

Hi @heidisnowqueen 

Welcome to community!

Sorry to hear you're having trouble. I'm happy to help investigate what may be happening. I've enabled a trace on your account to help me review.

Please continue to listen to Pandora on your Sonos as you normally would. The next time you hear an ad please let me know the following:

• Date
• Time including time zone
• The type of ad you heard, e.g. was it for a product or destination?

Thanks for your help!