Still hearing ads with Pandora Plus on Alexa

[Steve8765]

Why is this?

I've made Pandora the default Music on Alexa App

Can someone help me with this?

[AdamPandora · Accepted solution]

@Steve8765 I'd recommend signing out of your Pandora on your Alexa app and then back in again, to ensure you're logged in with the correct account.

To do this:

1. Launch the Amazon Alexa App on your mobile device.
2. Tap the Menu button in the top left corner and then choose Settings.
3. Select Music and tap Pandora.
4. Select Disable Skill. Then tap Enable to sign back in with the correct Pandora account. (Let me know if you need me to reset your password for you.)

If you are still getting ads after confirming you are logged in with the correct address, can you tell me a bit more about the advertising you are receiving?

Is it for a specific brand or artist? Are you hearing them while listening to podcasts?

Let me know.

[Steve8765]

That seems to work. Thank you very much for your reply!

[AdamPandora]

Happy to hear that, @Steve8765. 😁

Hope we continue to see you around the Community!