@janey Sorry to hear this is happening. I can understand how frustrating it would be to have songs cut off before they're finished, especially when it's happening so frequently across multiple devices.
We'd definitely like to investigate what's causing this behavior on your account.
A couple of questions to help us narrow things down:
- Do the same songs stop at the same point every time, or does it happen with different songs?
- Does this only happen on instrumental stations, or have you noticed it on other stations as well?
Also, I've enabled a trace on your account to help us gather additional information. For the trace to be useful, please try to reproduce the issue. If a song cuts off before it finishes, please note:
- Song title and artist
- Date and approximate time it occurred
- What you were listening to (station, playlist, album, podcast, etc.)
- Any error messages you see
Since you've experienced this on multiple devices, please also provide the following details for each affected device:
Computer (Firefox on Mac):
- macOS version
- Firefox version
iPhone:
- When a song cuts off, does the Pandora app remain open and allow you to press Play to resume listening, or do you need to close and relaunch the app?
- Are you connected to Wi-Fi or cellular data when this happens?
- If connected to Wi-Fi, does turning Wi-Fi off and switching to cellular restore playback?
- iOS version (Settings > General > About > Version)
- Pandora app version (Pandora > Profile > Settings > scroll to the bottom)
TV:
- TV make and model
- How you're listening on the TV (Pandora app, AirPlay, casting, browser, etc.)
Once we have those details, along with a few examples from the trace, we'll be able to take a closer look at what's happening.
