Ad Free Listening is not Working

[dylan116]

I signed up for the advertisement free listening subscription, but I am still getting ads. This was occurring when I was streaming music for my clients and I find it unprofessional. Please help resolve this concern.

[AdamPandora]

@dylan116 Sorry for the trouble you are having with your subscription.

Could you confirm that you are logged into your upgraded account on your device?

Sometimes, it may help to sign out of Pandora, and then sign back in using the email address associated with your upgraded account.

If you are still seeing ads after confirming you are logged in with the correct address, can you please send me a screenshot of the next one that plays?

Thank you for working with me on this.