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Artist audio

Alimac
Local Performer

Pandora will not allow me to disable artist audio messages.  
I am doing everything correct:  I go into my settings,  advanced tab, I move the toggle next to “disable artist audio messages.  
When I toggle next to “play artist audio messages“ .  I get a message that says   “unable to save settings at this time. Please try again later.”

I just purchased a subscription so I didn’t have to listen to them.  How can this problem be fixed.  

 Every time it go back to try again, there are always over 40 messages. It’s very annoying.  

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3 Replies

AdamPandora
Moderator
Moderator

@Alimac Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

  1. If you are on a computer, are you listening from:
    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  2. If you are on a device, what is the make and model (and carrier, if applicable)?
  3. Is there an error message? If so, what does it say?
  4. Can you provide me with a screenshot/screen-recording of what you're seeing? 

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

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Turndapaige
Local Performer

This happens to me as well on my Samsung S10+.

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AdamPandora
Moderator
Moderator

@Turndapaige I recommend running through the following troubleshooting steps to see if that resolves the issue: Troubleshooting for Android Devices

If you are still unable to disable artist audio messages in the app, can you please send me a screenshot of the error message you are seeing?

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

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