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Billed by Apple - Charged wrong amount

Jodydody
Local Performer

How do I found out why I was billed 37.60 when it has been 12.99

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1 Solution

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AdamPandora
Community Manager
Community Manager

@Jodydody Unfortunately, I can't manage this directly on my end as we don't have access to the Apple billing system.

If you're seeing an incorrect charge made on your account by Apple, you'll need to contact Apple support for more assistance.

I hope this is helpful.

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5 Replies

AdamPandora
Community Manager
Community Manager

@Jodydody I'm showing your account is currently upgraded to Pandora Premium through Apple.

To clarify, were you billed $37.60 by Apple?

Let me know.

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Jodydody
Local Performer
Yes that is way I am questioning Pandora Preminm should only be $10.99 can you send me something showing what I was charged


Jolene Miller
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AdamPandora
Community Manager
Community Manager

@Jodydody Unfortunately, I can't manage this directly on my end as we don't have access to the Apple billing system.

If you're seeing an incorrect charge made on your account by Apple, you'll need to contact Apple support for more assistance.

I hope this is helpful.

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RickyBishop
Local Performer

I need to set up a new payment plan ! Apple is charging me $54 to pay you $6 

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AdamPandora
Community Manager
Community Manager

@RickyBishop I do see your account is currently upgraded through Apple.

Unfortunately, I can't manage this directly on my end as we don't have access to the Apple billing system.

If you're still having trouble, you'll need to contact Apple support for more assistance.

I hope this is helpful.

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