Billed by Apple - Switch to Premium Family

[CmS-22]

Update subscription To premium family plan

Moderator Edit: Edited title for clarity

[AdamPandora · Accepted solution]

@CmS-22 It looks like your account is currently upgraded through Apple.

Unfortunately, there isn't a way to force end your current subscription through Apple on our end. 

If you're interested in subscribing to Pandora Premium Family, or in joining someone else's family plan, you'll need to cancel your current subscription through Apple and wait for it to expire.

When you begin to hear ads on your account again, you can sign up for Premium Family directly through the Pandora website.

You must be at least 21 years of age to purchase a Premium Family subscription as the master account holder.

I hope this helps! Let me know if you have any further trouble.

[dperlman002]

Will the apple subscriber keep their pandora content like play lists etc? Because that's a deal breaker. 

[AdamPandora]

@dperlman002 Yes - none of your collection or content on Pandora will be lost in the process if you switch to a Premium Family subscription through our website.

Hope this helps clarify.

[Bonnellej]

I thought when I originally subscribed to my premium plan that it was the family plan. Now when I’m trying to add someone I see that somehow I’m not on the family plan. But I cannot upgrade until this current plan ends. This is frustrating as my kid is going to have to wait till next month to be added when I thought I had that plan already. 

[AdamPandora]

@Bonnellej I do see you've submitted a message to our support team through our help page.

Please keep an eye out for their email reply, and they will be happy to further assist.

Thanks for your patience in the meantime!