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Billing issues with Apple Pay

TWSpencer55331
Local Performer

Getting the following email. “The charge for your subscription was declined by your Visa .... xxxx. To avoid losing access to your service, update your payment method.”

My payment method is accurate, but  Apple seems to have lost my subscription to Pandora Plus.

Attempted to reach out to Apple using chat, but my chat was immediately disconnected.

Need assistance getting this resolved.

 

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1 Solution

Accepted Solutions

AdamPandora
Moderator
Moderator

@TWSpencer55331 Unfortunately, we can't manage this directly on our end as we don't have access to the Apple billing system.

You'll need to contact the Apple support team once more for further assistance.

Alternatively, when your current subscription through Apple expires and you start hearing ads on your account again, you can resubscribe directly through our service instead here.

Hope this helps.

 
Adam | Community Moderator

Let's share music in the Playlist Swap

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AdamPandora
Moderator
Moderator

@TWSpencer55331 Unfortunately, we can't manage this directly on our end as we don't have access to the Apple billing system.

You'll need to contact the Apple support team once more for further assistance.

Alternatively, when your current subscription through Apple expires and you start hearing ads on your account again, you can resubscribe directly through our service instead here.

Hope this helps.

 
Adam | Community Moderator

Let's share music in the Playlist Swap

View solution in original post

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