Can't redeem gift card

[caffeinator]

I got a $15 gift card as a present from a relative and I’m unable to redeem it. It's like a credit/debit card with the details, but when I try to redeem it, it fails. I've tried the "Pandora" trick(?) too but it doesn't work. Can you please help me? This is extremely frustrating. 

[AdamPandora · Accepted solution]

@caffeinator Sorry for the trouble.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!