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lashawnnov
Local Performer

Why am I always in downloaded mood and how do I get money back? I not happy with the service.

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AlyssaPandora
Moderator
Moderator

Hi there, @lashawnnov. 👋

Sorry to hear that you're having trouble with this.

Offline Listening is available to Pandora Plus and Pandora Premium subscribers. When you lose your mobile connection, Pandora will alert you with a notification to let you know that we are switching you to one of your offline stations. This way you stay connected to your music without major interruptions.

For Pandora Plus subscribers, we will automatically choose up to three of your most-listened-to stations along with Thumbprint Radio* and add them to your offline listening stations. Pandora Premium subscribers, on the other hand, can choose which additional stations, albums, songs, or playlists are downloaded. Both Pandora Plus and Pandora Premium listeners can also switch to Offline Listening at any time, so you can save your data and take the music you love wherever you go. 

++

In the meantime, I've created a support case for you to help out with your issue. Someone from our team will be in touch via email to assist with your request. Please keep an eye for their message soon. 📬

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

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AlyssaPandora
Moderator
Moderator

Hi there, @lashawnnov. 👋

Sorry to hear that you're having trouble with this.

Offline Listening is available to Pandora Plus and Pandora Premium subscribers. When you lose your mobile connection, Pandora will alert you with a notification to let you know that we are switching you to one of your offline stations. This way you stay connected to your music without major interruptions.

For Pandora Plus subscribers, we will automatically choose up to three of your most-listened-to stations along with Thumbprint Radio* and add them to your offline listening stations. Pandora Premium subscribers, on the other hand, can choose which additional stations, albums, songs, or playlists are downloaded. Both Pandora Plus and Pandora Premium listeners can also switch to Offline Listening at any time, so you can save your data and take the music you love wherever you go. 

++

In the meantime, I've created a support case for you to help out with your issue. Someone from our team will be in touch via email to assist with your request. Please keep an eye for their message soon. 📬

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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