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Cancel Trial Subscription

kamiadavidson
Local Performer

I can not cancel my trial subsription.  I do not have an option and I have been charged!

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1 Solution

Accepted Solutions

AdamPandora
Moderator
Moderator

@Luvenia1977 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

View solution in original post

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10 Replies

AlyssaPandora
Moderator
Moderator

Hey, @kamiadavidson. πŸ‘‹

I've checked in with our User Support team and someone will be reaching out via email shortly.

Please follow up through email with the specialist regarding your free trial and account status.

Thanks for your patience!

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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Luvenia1977
Local Performer

I wat to cancel my subsription

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Luvenia1977
Local Performer

Ok thank you

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AdamPandora
Moderator
Moderator

@Luvenia1977 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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KP954
Local Performer

I am having the same issue. I can’t find the β€˜switch subscription’ that everything says to click to cancel the plus trial. What do I do to cancel??? I’ve been trying to figure this out for days to avoid any fees. 

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AdamPandora
Moderator
Moderator

 

@KP954 I do see you were able to successfully cancel your trial subscription.

From what I can see, your account has already reverted back to the free service.

Was there anything else you needed help with?

Let me know.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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gbodi2015
Local Performer

Did you figure out how to cancel? I can't find anything in my subscriptions for me to change back to the free one.

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BigDaddyRay
Local Performer

Me too and can't even do d it to do so

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AdamPandora
Moderator
Moderator

@BigDaddyRay It looks like the Pandora account is currently upgraded through Google Play.

Check out this thread for instructions on how to cancel the subscription through their service: Manage subscription: Google Play

Hope this helps!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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AdamPandora
Moderator
Moderator

@gbodi2015 It looks like your account is upgraded through Roku. 

To manage your subscription:

  1. Go to My Roku.
  2. Select Unsubscribe next to Pandora.

If you have any trouble with these steps, please contact the Roku support team.

You can get in touch with them from the Roku Support page, or by phone at: (816) 272-8106.

Hope this helps.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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