I was just charged 109.89 from PANDORA*INTERNE PDORA.com/BILCA. This was an unauthorized charge. I’m concerned with all of these posts that something bigger is happening here. I will be contacting my bank and making sure these fraudulent charges are reversed. I may cancel my subscription after this. I’m very disappointed...
Hey, @Melisolem. 👋
Your post was moved to this existing thread to keep the community space organized: Cancel and refund for annual subscription
Looks like your annual Premium subscription automatically renewed recently. Our system does send an automated message to the email address we have on file in order to remind you of your upcoming annual renewal date. Unfortunately, these can sometimes end up in Spam or Junk folders.
I've escalated your issue to our User Support team so that they can assist with your account / subscription. Please keep an eye out for their email. 📬
Thanks for your patience during this process. 🎧
LAST August 2019 I paid for a yearly sibscrition on my works pandora account using my personal card, and my boss later reimbursed me for the amount. I was unaware that my card would be charge automatically again when the year ended. I do not use that pandora anymore as I do not work at that location, and my card was charged $119 for the account. Because I dont have access to this account, I did not get a notification asking me if I wanted to resubscribe. I have reached out to pandora support twice now begging for a refund as I cannot afford this $119 charge for a pandora account i have no access too, and i have gotten nothing in response. Is there a phone number to an actual person with pandora I can talk to, or can somebody here help me get a refund?
If you cancel your subscription through our website, your account will immediately end on your next billing date, and your account will revert back to the free service.
If you would like to cancel your subscription immediately, let me know and I can help get you in touch with our support team.
same problem with me im trying to get in contact with support because an annual yearly subscription was bought by mistake yesterday i canceled the subscription but was still charged for yearly plan
@ayonahgraciew1 I do see you have an open case with our support team regarding this issue.
Please keep an eye out for their email reply, and they will be happy to look into this further with you.
Thanks for your patience in the meantime!
I purchased an annual Premium subscription directly through Pandora. I'd like to change it to a Plus plan. Do I get a refund for my remaining Premium subscription or do I need to wait until it expires and switch then?
I have cancelled my Premium Family since we did not like it (couldn't have 2 people listening at the same time) - I expected a refund, especially since there is a 3 month trial and we have had it for less than a week. I want to go back to my lower package to eliminate ads but it won't let me do anything. It says I will have premium family until 2022 which I don't want. How do i fix this? It is infuriating that you can't talk to a person to get this fixed.