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Cancel and refund for annual subscription

Local Performer

Hi! paid in full for 1 yr premium in July of 2019. Needing to cancel, will i get a refund back for unsubscribe months Thanks

 

Moderator Edit: Edited title for clarity

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Re: Cancel and refund for annual Premium subscription

Moderator
Moderator

@playit75 Currently, the only way to immediately cancel your annual subscription is to contact our support team by sending a message directly through our help page.

With that being said, I reached out to them on your behalf and they confirmed will be contacting you separately via email.

Keep an eye out for their message.

Hope we continue to see you around the community! 

Adam | Community Moderator

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Re: Cancel and refund for annual Premium subscription

Moderator
Moderator

@playit75 Currently, the only way to immediately cancel your annual subscription is to contact our support team by sending a message directly through our help page.

With that being said, I reached out to them on your behalf and they confirmed will be contacting you separately via email.

Keep an eye out for their message.

Hope we continue to see you around the community! 

Adam | Community Moderator

Let's share music in the Playlist Swap

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Re: Cancel and refund for annual Premium subscription

Local Performer

I am having the same problem.  My account was charged and I canceled my subscription.  I am trying to figure out how I will be reimbursed.  When I try to contact Pandora through your help page, as noted, it only brings up related questions/answers and I cannot contact anyone directly.  Please help!  I don't want to have to jump through hoops to try to contact your company.  This is terrible customer service.

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Re: Cancel and refund for annual Premium subscription

Moderator
Moderator

Hi @BS2020 

I've reached out to our User Support team to contact you directly about this. Please be on the look out for their email. 

 

 

Tanner | Community Moderator

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Re: Cancel and refund for annual Premium subscription

Local Performer

I already contacted customer support to cancel my subscription and to get my money refunded but I have not received any reply yet!! My account is annual renewal and I did not want to renew

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Re: Cancel and refund for annual Premium subscription

Moderator
Moderator

Hi @hectorproano! Thanks for posting to community. 

Since you've already contacted our User Support team about you refund please be on the look out for their response. They will respond as soon as they can. 

Thanks for your patience in the meantime. 

Tanner | Community Moderator

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Re: Cancel and refund for annual Premium subscription

Local Performer

Cancel my free subscription

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Re: Cancel and refund for annual Premium subscription

Moderator
Moderator

Hi, @Wafford. 👋

Thanks so much for posting on the Pandora Community.

Our User Support team received your message via email. Someone from our team has responded to your email and will be in touch. If you don't see the message yet, be sure to check your spam / junk folder to make sure it didn't end up there.

Thanks for your patience during this process! :pandora:

Alyssa | Community Moderator

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Cancel and refund for annual subscription

Local Performer

My subscription auto renewed on my credit card and when I cancelled my subscription it is cancelling for next years subscription.  How do I retroactively cancel for this year subscription which started 1/21/20 and get a refund to my credit card?

 

Moderator Edit: Edited title for clarity

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Re: Cancel and refund for annual subscription

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Moderator

@ciaopadre I reached out to our support team and they confirmed that they will be sending you an email to look into this further.

Please keep an eye out for their message. 📬

Thanks for your patience.

Adam | Community Moderator

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Prorate Payment from Annual Renewal

Local Performer

I would like to know if I will be prorated my yearly renewal fee for the Premium Family Plan. I do not wish to renew the service and since I never updated my credit card information, I hope to have services end on their termination date.

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Re: Prorate Payment from Annual Renewal

Moderator
Moderator

@tharnage Our support team would be happy to look into this with you.

They will be contacting you separately via email, so please keep an eye out for their message.

Thanks for being a part of the community! 😎

Adam | Community Moderator

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