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Cancel and refund for annual subscription

playit75
Local Performer

Hi! paid in full for 1 yr premium in July of 2019. Needing to cancel, will i get a refund back for unsubscribe months Thanks

 

Moderator Edit: Edited title for clarity

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65 Replies

mj3
Local Performer

Hi, while i was running I accidently subscribed for an annual subscription. I got billed an freaked, any chance I could get a refund? I've already canceled the subscription, can I get a full refund? Thanks

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AdamPandora
Moderator
Moderator

@mj3 I do see you have an open case with our support team regarding this issue.

Please keep an eye out for their email reply, and they will be happy to further assist.

Thanks for being a part of the Community!

Adam | Community Moderator

Let's share music in the Playlist Swap

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comicasylum760
Local Performer

Hello, we recently switched from Spotify to Pandora to which we have paid one year for the subscription. We no longer need the subscription and would like to cancel, now that being said will any other remaining months that I won't be using is be refunded back? 

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AlyssaPandora
Moderator
Moderator

Hi, @comicasylum760. 👋

Thanks for posting. Someone from our User Support team will follow up with you via email regarding your subscription. Please keep an eye out for their message soon. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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jendeg01
Local Performer

My account expired today and I went ahead and unsubscribed today.  but I have been charged my annual fee and my account says that it won't expire until 2022.  I want to receive a refund.  I have requested cancellation on the day my account renews.  There does not seem to be any viable way to email anybody at this organization.  When I try to access customer service where I am supposed to be able to email, a big blue square opens on my screen and there is nowhere to email anyone.  Bad system unless you are avoiding customers.  Please contact me.  jendeg01 is my public profile on Pandora and you should be able to find my email.

Jennifer deGuzman

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AdamPandora
Moderator
Moderator

@jendeg01 Nice to see you around the Community. 👋🏽

There are a number of ways you can get in touch with our support team - check out this thread for more information: How to contact customer service?

This being said, I have created a ticket with our support team for you on my end.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

 

Adam | Community Moderator

Let's share music in the Playlist Swap

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