Hi @ssheldon1965 thanks for posting to community!
Since this involves sensitive financial information, we recommend reaching out to our User Support team for this. You can contact them directly by clicking here.
In the meantime, I've gone ahead and asked our User Support team to reach out to you. They will be contacting you via the email associated with your Pandora account. Please be on the look out for this email. If you don't see one soon, be sure to check junk and trash folders.
Thanks again for being part of community! 🎧
I need help getting a refund for an annual subscription and continued monthly billing after cancelling my ad-free account.
I cancelled the annual subscription just a few minutes after signing up for it because I changed my mind, but the charge was still posted to my credit card and processed.
The monthly charge was then posted weeks later, even after cancelling the ad-free subscription.
Please someone point me in the right direction to get this resolved.
Hi @cjhinkey Thanks for posting to community! Sorry for the inconvenience this has caused. 😔
It looks like you may have reached out to our User Support team via email as well. Please be on the look out for their email response, they will be able to further assist with this.
Thanks for being part of community and we hope to see you around more! 🎧
My annual subscription renewed 12/30/19. I have just cancelled it for various reasons (including ads popping up for several months now even though my subscription was Premium) but have yet to receive a refund for the unused balance. In fact, the only thing that appears to have happened is that it's telling me my subscription will cancel 12/30/20. Please contact me at (email).
mod edit: personal information
Sorry for the confusion but to clarify, did you reach out to our User Support to request a refund? I don't see that you have emailed in to them. Simply cancelling your subscription will not create an automatic refund as some listeners would prefer to enjoy the remaining portion of their subscription.
In the meantime, I've gone ahead and contacted our User Support team about this and asked them to follow up with you. They will be contacting you via the email associated with your Pandora account. Please be on the look out for their email.
Thanks for being part of community! 🎧
Since refunds can include sensitive information that we can't post in community, I've reached out to our User Support team to email follow up with you. Please be on the look out for their email.
Thanks again for being part of community!
I was contacted by my bank today, because Pandora put me on a subscription plan that I did not agree to.
I want my refund!
@robdean2034 I moved your post to this thread to keep the community tidy.
Someone from our User Support team will be reaching out to you separately via email to look into this further with you.
Please keep an eye out for their message. 📬
I just opened my credit card bill and noticed a billing from Pandora in the amount of $54.89...for what? The subscription was on my husbands phone and he does not use his phone since his massive stroke....I sent Pandora an email asking to cancel and refund the subscription as I did not know that this subscription existed - if I had, it would have been cancelled...but they are only available by email and you are limited to 200 words.....really?