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Re: Cancel and refund for annual subscription

Local Performer

I was automatically billed for an account that is no longer used

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Re: Cancel and refund for annual subscription

Moderator
Moderator

Hi @cancersucks2014 - thanks for posting and no problem! 

I've escalated this to our User Support team, they will follow up with you via the email associated with your Pandora account. 

Please be on the look out for their email. 

Tanner | Community Moderator

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Renewal and subscriptions

Local Performer

I tried to cancel the automatic subscription and it did not work. I was renewed in Jan. and still would like to stop the auto feature. If I cancel my subscription now do I lose the rest of the year that I paid for or do I get a refund for it?

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Re: Renewal and subscriptions

Moderator
Moderator

@d-rum-r I moved your post to this thread since you have a similar question.

I am going to have our support team contact you privately via email to help with this.

Please keep an eye out for their message. 📬

Adam | Community Moderator

Let's share music in the Playlist Swap

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refund

Local Performer

I accidentally paid for a year of plus and I usually only do one month here and there of pandora plus, but I mainly just use the free service. I've only been signed up for a couple days and I just realized it and cancelled, could I get a refund for the year?

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Re: refund

Moderator
Moderator

@bakerj0194 I am going to put you in touch with our User Support team.

They will be contacting you privately via email, so please keep an eye out for their message.

Thanks for your patience!

Adam | Community Moderator

Let's share music in the Playlist Swap

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Refund my account

Local Performer

I would like a refund on my subscription that renewed itself yesterday. I no longer use this service and attempted to cancel this subscription a year ago only to have it renew again this year. This time I would like a refund rather than being told that the service would run out and not renew itself. Please contact me ASAP as this money during a Corona filled time is very important for my bills and living expenses. I look forward to hearing from you soon- you can credit the account you charged. Thank you very much.

 

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Re: Refund my account

Moderator
Moderator

Hi @zackurai, I moved your message to an existing post on this here

Since personal information is involved, it's often best to contact customer support directly for refunds.

I've gone ahead and forward this to our User Support team to follow up with you. They will be contacting you via the email associated with your Pandora account.

Please be on the look out for their email. 🎧

Tanner | Community Moderator

Let's share music in the Playlist Swap

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Refund needed

Local Performer

Cancelled my annual subscription right after being charged. Not interested in a year of subscription after cancelling, just want a refund. Can't find any way to go about it easily. Just keep getting the runaround on the Q&A forum.

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Re: Refund needed

Moderator
Moderator

@ToRaCangello I am going to have one our support specialists reach out to you privately via email to look into this.

Please keep an eye out for their message.

Thanks for your patience! 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

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