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Cancel and refund for annual subscription

playit75
Local Performer

Hi! paid in full for 1 yr premium in July of 2019. Needing to cancel, will i get a refund back for unsubscribe months Thanks

 

Moderator Edit: Edited title for clarity

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61 Replies

Melisolem
Local Performer

I was just charged 109.89 from PANDORA*INTERNE PDORA.com/BILCA. This was an unauthorized charge. I’m concerned with all of these posts that something bigger is happening here. I will be contacting my bank and making sure these fraudulent charges are reversed. I may cancel my subscription after this. I’m very disappointed...

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AlyssaPandora
Moderator
Moderator

Hey, @Melisolem. 👋

Your post was moved to this existing thread to keep the community space organized: Cancel and refund for annual subscription 

Looks like your annual Premium subscription automatically renewed recently. Our system does send an automated message to the email address we have on file in order to remind you of your upcoming annual renewal date. Unfortunately, these can sometimes end up in Spam or Junk folders.

I've escalated your issue to our User Support team so that they can assist with your account / subscription. Please keep an eye out for their email. 📬

Thanks for your patience during this process. 🎧

Alyssa | Community Moderator

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Madisonfein
Local Performer

LAST August 2019 I paid for a yearly sibscrition on my works pandora account using my personal card, and my boss later reimbursed me for the amount. I was unaware that my card would be charge automatically again when the year ended. I do not use that pandora anymore as I do not work at that location, and my card was charged $119 for the account. Because I dont have access to this account, I did not get a notification asking me if I wanted to resubscribe. I have reached out to pandora support twice now begging for a refund as I cannot afford this $119 charge for a pandora account i have no access too, and i have gotten nothing in response. Is there a phone number to an actual person with pandora I can talk to, or can somebody here help me get a refund? 

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AdamPandora
Moderator
Moderator

@Madisonfein I have passed your feedback along to our support team.

They will be contacting you privately via email to look into this further.

Please keep an eye out for their message.

Thanks for your patience! 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

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HopeC
Local Performer

Hello, 

Can I cancel my subscription and get a refund? I just autopaid for the entire year.

 

Thank you!

 

Hope C

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AdamPandora
Moderator
Moderator

@HopeC I will have someone from our support team contact you privately to help look into this further.

Please keep an eye out for their message.

Thanks for your patience in the meantime! 

Adam | Community Moderator

Let's share music in the Playlist Swap

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Heykoolaid
Local Performer

If I cancel my annual sub, will it immediately cancel or on my next billing date?

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AdamPandora
Moderator
Moderator

@Heykoolaid I moved your post over to this existing thread: Cancel and refund for annual subscription

If you cancel your subscription through our website, your account will immediately end on your next billing date, and your account will revert back to the free service.

If you would like to cancel your subscription immediately, let me know and I can help get you in touch with our support team.

Adam | Community Moderator

Let's share music in the Playlist Swap

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Hyperdrive999
Local Performer

My father passed away and paid for Pandora a year in advance. The system isn't letting me cancel and get a refund please help

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AdamPandora
Moderator
Moderator

@Hyperdrive999 Sorry for your loss. 🙏🏽

I will have someone from our support team contact you privately via email to help look into this further.

Please keep an eye out for their message.

Thanks for your patience in the meantime! 

Adam | Community Moderator

Let's share music in the Playlist Swap

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ayonahgraciew1
Local Performer

same problem with me im trying to get in contact with support because an annual yearly subscription was bought by mistake yesterday i canceled the subscription but was still charged for yearly plan

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AdamPandora
Moderator
Moderator

@ayonahgraciew1 I do see you have an open case with our support team regarding this issue.

Please keep an eye out for their email reply, and they will be happy to look into this further with you.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Playlist Swap

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KDP9
Local Performer

Hi, 

I purchased an annual Premium subscription directly through Pandora.  I'd like to change it to a Plus plan.  Do I get a refund for my remaining Premium subscription or do I need to wait until it expires and switch then?

Thanks

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AdamPandora
Moderator
Moderator

@KDP9 Our support team will be reaching out to you privately via email to help look into this further.

Please keep an eye out for their message. 📬

Adam | Community Moderator

Let's share music in the Playlist Swap

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Bblue0317
Local Performer

Hello can you help me get a refund as well I went through PayPal 

 

Moderator Edit: Removed Personal Info

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AdamPandora
Moderator
Moderator

@Bblue0317 I do see you have an open case with our support team regarding this issue.

Please keep an eye out for their email reply, and they will be happy to look into this further with you. 

Adam | Community Moderator

Let's share music in the Playlist Swap

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smileymialy
Local Performer

I have cancelled my Premium Family since we did not like it (couldn't have 2 people listening at the same time) - I expected a refund, especially since there is a 3 month trial and we have had it for less than a week.  I want to go back to my lower package to eliminate ads but it won't let me do anything.  It says I will have premium family until 2022 which I don't want.  How do i fix this?  It is infuriating that you can't talk to a person to get this fixed.  

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AdamPandora
Moderator
Moderator

@smileymialy I have created a case for you with our support team.

They will be contacting you privately via email to help look into this further.

Please keep an eye out for their message.

Adam | Community Moderator

Let's share music in the Playlist Swap

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biblynn
Local Performer

Please cancel my subscription and provide refund.

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AdamPandora
Moderator
Moderator

@biblynn I have created a ticket for you with our support team.

They will be contacting you privately via email, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Playlist Swap

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