For at least three years in the past, I have paid for my nephew's Pandora Plus subscription. It again renewed automatically via my PayPal on 10/3/19, but this year he requested I cancel his account as he no longer uses it. I paid for the account, and he listened to it. I do have his Pandora login information, but when I log in with his profile and go to the Subscription page under his account, I don't get an option to cancel, just to upgrade. I contacted PayPal and they said I have to go thru Pandora for the refund. Please advise...thank you.