Cannot log in to play created playlists and station preferences - can't find help under FAQ's

[Mkpoppindiva]

Previously we had Pandora Family but I recently canceled it. My husband prefers Pandora so I opted into the 60 day free trial for Pandora Premium on May 1. As of June 1, he can no longer log in to his Pandora account and we should have 60 days free, then Premium billing starting July 1.

It looks like possibly when we changed from Family to Premium that only my email and listening is allowed but if that was the case, he wouldn't have been able to enjoy Premium for the last 30 days. 

How can I link his email to the Premium account and ensure he doesn't lose his playlists?

[AlyssaPandora]

Hi there, @Mkpoppindiva. 👋

Thanks for visiting the Pandora Community!

Please keep in mind, Pandora accounts follow the email address, not the device or phone number. You can sign into the same Pandora account on any computer or supported device, as long as you use the same email address and Pandora password. This applies to both free and paid Pandora accounts.

In the meantime, I've gone ahead and created an email case for you since your husband is having trouble with his account too. Someone will reach out to you via email to offer further assistance. Please keep an eye out for their message. 📬

Thank you for your patience during this process. 🎧