Did not receive renewal notification and want to cancel

[Caryno]

I was charged a renewal fee and I no longer want this subscription. I did not have a notification. I’m fine with a prorated charge for 11 days but they charged me a year!!! Please cancel this and refund my money. 

Moderator Edit: Edited title for clarity

[AdamPandora · Accepted solution]

@Caryno I do see you've submitted a message to our support team through our help page.

Please keep an eye out for their email reply, and they will be happy to further assist.

Thanks for your patience in the meantime!

[Abyfig]

I was on the free trail. I want to cancel. 

[AdamPandora]

@Abyfig Check out this thread for instructions on how to cancel your trial before it renews: Manage subscription: Direct Billed

I hope this helps!