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Re: Didn't receive gift subscription after purchasing

Local Performer

Hi! I also purchased a gift card and only received confirmation of my payment in my email with no code. This is incredibly frustrating since this was a last minute gift and now I cannot use it

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Re: Didn't receive gift subscription after purchasing

Moderator
Moderator

@Eharwood I do see you have an open case with our support team regarding this issue.

Keep an eye out for their email reply and they will be happy to further assist.

Thanks for your patience! 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

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Re: Didn't receive gift subscription after purchasing

Local Performer

I am having this same issue.  How is this not fixed by Pandora coding... this seems like quite a large problem and makes me not trust your payment structure.  Perhaps remove the ability to buy them if you are having problems like this.

An email inquiry should be addressed more quickly.  You have taken my money but not provided the redemption code.  Please do so asap.

Thank you.

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Re: Didn't receive gift subscription after purchasing

Moderator
Moderator

@krong I definitely understand your frustration with this.

I checked in with our support team, and they will be sending you an email to help with this shortly.

Please keep an eye out for their message. 📬

Thanks for your patience!

Adam | Community Moderator

Let's share music in the Playlist Swap

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Re: Didn't receive gift subscription after purchasing

Local Performer

I’m having the same issue and can’t find a way to get support. I purchased a gift card for my dad for Father’s Day and I received the purchase confirmation but he never received the email. Is there a phone number or actual support email address I can follow up with?

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Re: Didn't receive gift subscription after purchasing

Moderator
Moderator

@Katiekawa I will have someone from our User Support team reach out to you privately for assistance with this.

Please keep an eye out for their message.

Thanks for your patience! 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

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Re: Didn't receive gift subscription after purchasing

Diamond in the Rough

I don’t like posting twice to avoid being a pest. But I figured I would add my two cents in the right thread. My emailed gift subscription also has not been received, I got the confirmation email, but that’s it. I did email the support team on the link in my email if that helps, and my account was charged for this. This scenario is the very reason why you should research something before moving forward. Had I known this was an ongoing issue, I would have slammed the brakes on this before hitting send. Four plus hours later, and nothing in her email, and no reply from support saying they got my email either. Thank you in advance

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Re: Didn't receive gift subscription after purchasing

Moderator
Moderator

Hi there, @joemd1960. 👋

Someone from our User Support team has already reached out to you via email. If you don't see the message now, please be sure to check your spam / junk folder. 

Thanks for your patience over the weekend! 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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Re: Didn't receive gift subscription after purchasing

Diamond in the Rough

Thank you Alyssa!👍😊

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