Direct Billed - Switch to Business Subscription

[kristinecomal]

I'm trying to cancel our annual Pandora Plus subscription that is direct billed.  We need to switch to a business plan.  I followed the instructions but clicking on Cancel didn't do anything - didn't give an error message or bring up the password signin for confirmation.  Please advise what I need to do.  Thanks. 

Moderator Edit: Edited title for clarity

[AdamPandora · Accepted solution]

@kristinecomal I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!