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Don't want premium

jellyfish
Local Performer

I joined panora a while ago thinking ahhh, now I can listen to all my favorite tunes when ever I choose yippee!  Now they are trying to sell me the new and improved premium!  I don't want it but you cannot call them to make the advert stop and if you email you get the instructions.

I just want my old pandora back not the new and improved one!  When I select an artist thats all I want to hear, period, full stop.   

 

Moderator Edit: format

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3 Replies

AdamPandora
Community Manager
Community Manager

@jellyfish I moved your message to our Subscriptions space to keep the community organized. 

In the past, free listeners and Pandora Plus subscribers were only able to look for artists and tracks in order to create radio stations.

However, we've updated your experience so that you have the ability to listen to content on-demand, without being a Pandora Premium subscriber.

If you're seeing ads, it's most likely because you're triggering a complimentary session of Pandora Premium without realizing it.

Basically, if you search for and select the name of an artist, or track, or album, you should be brought to a "backstage page" where you can either create a radio station or press play.

If you press play you indicate that you'd like to listen to that content right away (or "on-demand"). Since only Pandora Premium subscribers can listen on-demand, you will either see an ad for Pandora Premium, or be prompted to watch a video ad to unlock a complimentary session of Pandora Premium.

Keep in mind that upgrading to Pandora Premium or accepting a complimentary session of Pandora Premium is completely optional; you can close the ad and we'll create a station for you to listen to instead (if one is available).

Should you decide to accept a complimentary session of Pandora Premium, rest assured that you won't be billed; because the additional cost of these sessions is covered by the advertisement, your account will return to your regular service automatically when the session expires, and you won't be charged any Pandora Premium fees.

I hope this helps to explain. Thanks for your support!

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archangel18
Local Performer

i don't either

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AdamPandora
Community Manager
Community Manager

@archangel18 It looks like you wrote in about a complimentary session of Pandora Premium, which allows you to interact with an ad in order to listen to content on-demand.

Because these sessions are funded by advertisements, you can initiate them without worrying about being charged for Premium.

Our support team has confirmed that your account has already reverted to normal.

Hope this helps explain. Thanks for posting on the community! 🎧

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