Double charged

[Muddyglitter]

My card was stolen so my automatic renewal for Pandora premium did not get paid. I have tried multiple times to get my Pandora premium back but your app is not working properly. Your customer service agents or bots are refusing to properly address my problem and dismissing my multiple requests for almost a week. I've been charged for premium once and twice for Pandora Plus, and I'm still getting advertisements. How do I get this corrected?

[AdamPandora · Accepted solution]

@Muddyglitter I apologize for any issues you are experiencing with your Pandora Premium subscription.

I do see you have an open case with our support team regarding this issue.

Since this involves your upgraded account, if you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!