cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Family Plan Link not working

ChadSWLAGlass
Casual Fan

My pandora account is a family plan. I sent the links to my kids’ emails. However,when we click accept invite it only brings me to a log in page.

Labels (1)
0 Kudos
1 Reply

AdamPandora
Community Manager
Community Manager

@ChadSWLAGlass Sorry for the trouble you are having with your Premium Family plan.

You will first need to create separate accounts for each of your children using the email address you sent their invitations to.

Once those accounts are created, have them sign into their accounts on their respective devices.

They can then accept their invitations using the link that was emailed to them.

In the meantime, I have also created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (5.26.26)
0 Kudos