Family subscription doesn’t work

[Jigglypuff]

subscription says active for my boyfriends account (he is on my family plan, well not really cause his “doesn’t work:/“) yet on his end it says to upgrade for these features. Why is this?

[AdamPandora · Accepted solution]

@Jigglypuff Nice to see you around the community.

Since this involves your upgraded account, I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!