Gift card never received

[Kathleen28173]

On November 7th I purchased an e gift card for an annual subscription to Pandora. My credit card was charged and I received a confirmation email, but my gift card never came to the email I gave. I sent an email to [email protected] and have not heard back. How can I get my gift card for my daughter? Kathy A

[AdamPandora · Accepted solution]

@Kathleen28173 I'm sorry to hear that you haven't received the gift card you purchased for your daughter. I understand how frustrating this must be, especially since your payment was processed and you received a confirmation email.

To clarify, that email address you provided is not a valid contact address for Pandora's support team.

I've created a ticket with our support team so they can help look into this further.

They'll be contacting you privately via email to assist, so please keep an eye out for their message.

For future reference, you can find the different ways to contact our support team here: How to contact Pandora customer service?

Thanks for your patience in the meantime!

[Kathleen28173]

I look forward to hearing from them. Kathy

[Kathleen28173]

Thank you I received my gift card in my email.

Kathy

[AdamPandora]

Happy to hear it, @Kathleen28173.

Hope we continue to see you around the community!