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Google account

MarcusStanley84
Local Performer
‎10-07-2019 07:18 AM

I'm trying to sign up for the free Trial.  It's going to my wife's google account somehow.  Checked phone.  Linked to my account in app store.  Why is it going to her account when I am trying to get trial?  How do I fix that?

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AlyssaPandora
Community Manager
Community Manager
‎10-07-2019 09:12 AM

Hi there, @MarcusStanley84.

I have a couple of questions that may help us determine what's happening.

  • Are you currently logged into your wife's Pandora account on your Android device?
  • Also, do you share a Google Play Store account with her?

Please try signing out and signing back in by visiting your Pandora Settings. Click Account then Sign Out. Then sign back in with the email address of the Pandora account you used when you upgraded.

Let me know if this continues to be an issue.

 

Alyssa | Community Manager
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