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Help! Can't update my CC information

JALWAIS
Local Performer

The credit card I was using for my Pandora subscription expired, and so my account did too. I'm trying to update my card information, but I keep getting an error message stating:

Sorry, your payment information is not valid. Please update your details.

I've tried 3 different cards, and validated there was ample funds to cover, but always get the same message. I've gotten this on my laptop and my iPhone. What can I do? Please help. I miss my playlists.

 

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AdamPandora
Community Manager
Community Manager

@JALWAIS I do see you've submitted a message to our support team through our help page.

Please keep an eye out for their email reply, and they will be happy to further assist.

Thanks for your patience in the meantime!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (12.8.25)

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AdamPandora
Community Manager
Community Manager

@JALWAIS I do see you've submitted a message to our support team through our help page.

Please keep an eye out for their email reply, and they will be happy to further assist.

Thanks for your patience in the meantime!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (12.8.25)
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