@neebhome1 Sorry for any trouble you ran into using the chat bot on our help site to cancel your subscription.
I took a look on my end, and it doesn't look like the Pandora account associated with your community profile is currently upgraded.
I have created a ticket with our support team for you.
They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.
Thanks for your patience in the meantime!
