How to cancel service?

[vorettin]

I am the caregiver to a disabled person. They do not use the service Pandora and have been charged for this service. Please let me know how to cancel the service.

[AdamPandora · Accepted solution]

@vorettin It looks like the Pandora account associated with this Community profile (under vorettin) is currently upgraded through Google Play.

Check out this thread for instructions on how to cancel the subscription through their service: Manage subscription: Google Play

Hope this helps!

[kathleenmccabe]

please cancel my service asap.

[AdamPandora]

@kathleenmccabe It looks like your account is upgraded directly through our website.

Check out this thread for instructions on how to cancel: Manage subscription: Direct Billed

Hope this helps!

[vankirk2]

I want to cancel with Pandora

[AdamPandora]

@vankirk2 It looks like your account is upgraded directly through our website.

Check out this thread for instructions on how to cancel: Manage subscription: Direct Billed

Hope this helps!

[medward4]

It's basically impossible to cancel anything. I am being double billed and cannot cancel the one being charged to my credit card.  Their cancel instructions is joke, fo to subscriptions then switch accounts. Guess there is NO SWITCH accounts ICON or function on that screen.

[AdamPandora]

@medward4 Your account is currently upgraded via Google Play - you'd actually need to reference this thread for instructions on how to cancel your subscription through their service: Manage subscription: Google Play

This being said, it does sound like you are getting charged twice a month.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[JMB15]

I need my subscription cancelled asap 

[AdamPandora]

@JMB15 It looks like the subscription on your account is set to expire on 2022-03-24 - on that day your account will automatically revert to the free servcie.

No further action is needed on your end. 

Hope this helps!