Music not playing with Pandora Plus

[Sarahmichelle87]

I am unable to even play songs WITH ads on pandora plus. It just makes a click and does absolutely nothing. 

Moderator Edit: Edited title for clarity

[AdamPandora]

@Sarahmichelle87 

Could you tell me a bit more about what is happening?

To clarify, when you search for a specific song and press play, does it not actually play anything after you are prompted to watch an ad to initiate a Premium Session?

Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Is there an error message? If so, what does it say?
4. Can you provide me with a screenshot/screen-recording of what you're seeing? 

Thanks for working with me on this. 🤝