No option to upgrade to Premium Family Plan

[anroj]

Case # 05850426, subscribing to Premium Family Plan

I recently renewed my Premium Plan and realized that I need the Premium Family Plan, but that option is not available to me. I submitted a ticket to Pandora on 08/05/2026 and got the above case number. No one from Pandora has contacted me for the past two days to resolve this issue.

[AdamPandora]

@anroj Sorry for the trouble you are having with your subscription.

I do see you have an open case with our support team regarding this issue.

It looks like our support team sent you an email on 8/5/26.

I recommend checking your junk/spam folder to ensure our messages are not getting filtered out.

In the meantime, I will have our support team send you another email to further assist.

Please keep an eye out for their message.

Thanks for your patience!