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No subscription showing in Google Play settings

Daryun
Local Performer

I've been trying to cancel my subscription for days, it doesnt even show my subscription in my google play subs even though im set to be billed for it tomorrow, why do they not have a way to contact their customer support?

 

Moderator Edit: Edited title for clarity

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Re: Subscription issues

AdamPandora Moderator
Moderator

@Daryun It sounds like you may have more than one Google Play profile, or another Google Play account under an alternate email address if no subscription is showing.

Make sure you are signed into the Google Play account your subscription was purchased under on your Android device.

In the meantime, our supoprt team has confirmed with me that they will be contacting you directly via email. Please keep an eye out for their message and they will be happy to further assist. 

Adam | Community Moderator

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Re: Subscription issues

AdamPandora Moderator
Moderator

@Daryun It sounds like you may have more than one Google Play profile, or another Google Play account under an alternate email address if no subscription is showing.

Make sure you are signed into the Google Play account your subscription was purchased under on your Android device.

In the meantime, our supoprt team has confirmed with me that they will be contacting you directly via email. Please keep an eye out for their message and they will be happy to further assist. 

Adam | Community Moderator

Let's share music in the Playlist Swap

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Re: Subscription issues

directorofdets
Local Performer

Hi, I have the same issue and I literally checked the subscription tab in Google Play for every single google account I have including the correct one for Pandora. I have no subscriptions listed with any of my accounts. How can I contact support and get this subscription canceled?

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Re: No subscription showing in Google Play settings

tbobcar
Local Performer

I only use one debit card for all subscriptions. So after a week or two of looking through every corner of my computer and could not find any Google pay system that was paying Pandora. 

Point: next time, some crud like this I'll strongly request the Payee to provide all the accout numbers and details that the Primary supplier has in their receiveables. Primary supplier gives me the data, I can then shut it down easily. tbobcar

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Re: No subscription showing in Google Play settings

AdamPandora Moderator
Moderator

@directorofdets Someone from our User Support team will be contacting you via email to help with this - keep an eye out for their message!

@tbobcar Our support team mentioned they were able to help you with this the other day - if you have any further questions, you can reply back directly to the email thread you already have going with them.

Thanks for being a part of the community! 🎧

Adam | Community Moderator

Let's share music in the Playlist Swap

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Unable to Upgrade to Premium on App

Redwolfaz19
Local Performer

I usually use Pandora Premium as my go to music sub but cancelled it for a few months. When I went to upgrade it to Premium via the Android App I accidentally selected Plus. Went through the cancellation process etc. Now when I try to upgrade my service to Premium, I repeatedly get an error message that reads: "You're currently subscribed to Pandora Plus via Google Play. Go to your Pandora Android App to get Pandora Premium." 

I AM on the Android App! I've gone through and uninstalled the app, cleared the cache, reinstalled and signed back in. My Google Play shows no subscriptions for Pandora at all. What's going on Pandora? We star our road trip tomorrow and we're pretty disappointed we won't be able to enjoy our Pandora. Any fixes for this? Much appreciated! 

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Re: Unable to Upgrade to Premium on App

AdamPandora Moderator
Moderator

@Redwolfaz19 Someone from our User Support team will be reaching out to you separately via email to help with this.

Please keep an eye out for their message!

Thanks for your patience.

Adam | Community Moderator

Let's share music in the Playlist Swap

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Re: Unable to Upgrade to Premium on App

Ajcastro1288
Local Performer

I'm having the same issue as red wolf. Could someone please reach out to me please

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Re: Unable to Upgrade to Premium on App

AdamPandora Moderator
Moderator

@Ajcastro1288 Our support team took a look and mentioned you were able to successfully end your subscription with Google Play and sign up for the family plan directly through our website.

Was there anything else you needed assistance with?

Let me know.

Adam | Community Moderator

Let's share music in the Playlist Swap

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