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No subscription showing in Google Play settings

Daryun
Local Performer

I've been trying to cancel my subscription for days, it doesnt even show my subscription in my google play subs even though im set to be billed for it tomorrow, why do they not have a way to contact their customer support?

 

Moderator Edit: Edited title for clarity

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72 Replies

Logix_ms
Local Performer

I'm having this same problem! Everywhere I look says I have pandora plus through Google play, but every time I look on Google play, I just get sent to the app. Cancel my subscription already!

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AdamPandora
Moderator
Moderator

@Logix_ms I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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jjthorx
Local Performer

I had pandora plus, and was happy with it, canceled the service for a few months,  went back to resume my service, and got premium somehow, now it keeps playing songs I don't want, then it says if I want to cancel the service I have to go through Google play,  where it doesn't show any subscriptions,  I only use one account for pandora 

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AdamPandora
Moderator
Moderator

@jjthorx I moved your post over to this existing thread: No subscription showing in Google Play settings

My guess is your subscription was purchased using a different Google Play account than the one you are currently logged in with on your Android device.

This being said, I am going to have someone from our support team reach out to you privately via email to help look into this further.

Please keep an eye out for their message.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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abuong01
Local Performer

I''ve been trying for about an hour to cancel my Pandora Service. Can't cancel through Pandora, can't cancel through Google Play (says I do not have any subscriptions) and AMEX says I need to cancel with the vendor directly (pandora). WHy isnt there a PHONE NUMBER we can call to simply cancel an account instead of running all over the place. GRRRRRRR!!!!

 

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AdamPandora
Moderator
Moderator

@abuong01 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Nash67
Underground

Please check my account also.  I have cancelled through Google and want to purchase family premium plan.  Pandora shows me still subscribed through Google.  Thanks.

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AdamPandora
Moderator
Moderator

 

@Nash67 I do see you were able to successfully sign up for a Premium Family plan shortly after posting this.

Was there anything else you needed help with?

Let me know.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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cdishong
Local Performer

Once time ruins out it should stop 

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AdamPandora
Moderator
Moderator

@cdishong I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Nash67
Underground

This was resolved the day after the google subscription expired.  I am now happily on Family Premium.

Nash67
Underground

Thank you.  Problem resolved.

AdamPandora
Moderator
Moderator

Happy to hear it, @Nash67.

Enjoy the music!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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