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No subscription showing in Google Play settings

Daryun
Local Performer

I've been trying to cancel my subscription for days, it doesnt even show my subscription in my google play subs even though im set to be billed for it tomorrow, why do they not have a way to contact their customer support?

 

Moderator Edit: Edited title for clarity

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52 Replies

AdamPandora
Moderator
Moderator

@johnson22473 Our support team can help with this.

I will have one of our specialists contact you separately via email to make sure this gets taken care of.

Please keep an eye out for their message.

Adam | Community Moderator

Let's share music in the Playlist Swap

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wmsoul_o
Underground

I need to cancel my trial before the billing date and I have followed the instructions to go to Google play etc., but no cancellation option appears.

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AdamPandora
Moderator
Moderator

@wmsoul_o My guess is your subscription was purchased under a different Google Play account than the one you are currently logged in with on your device.

With that being said, I am going to have someone from our support team reach out to you privately via email to help make sure this gets taken care of.

Please keep an eye out for their message.

Adam | Community Moderator

Let's share music in the Playlist Swap

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stuckeyrhonda
Local Performer

I too am having issues with cancelling my trial subscription it is also I don't have a premium acct

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AdamPandora
Moderator
Moderator

@stuckeyrhonda Our support team can help with this.

I am going to have one of our specialists contact you privately via email to make sure this gets taken care of.

Please keep an eye out for their message. 

Adam | Community Moderator

Let's share music in the Playlist Swap

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Sjacinta96
Local Performer

I have been wanting to cancel my pandora plus subscription but it keeps redirecting me to my google play account, which does not have pandora under it's subscriptions. I have only had one google play account in my life and one pandora account which share the same email and card info. Why did yall make it so complicated before you could just unsubscribe from the actual app. This is really exasperating.

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AdamPandora
Moderator
Moderator

@Sjacinta96 I am going to have someone from our User Support team reach out to you privately via email to help with this.

Please keep an eye out for their message. 📝

Adam | Community Moderator

Let's share music in the Playlist Swap

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sjury15
Local Performer

Can someone please reach out to me as well. I was unable to locate where I send an e-mail, but I am having the same issue. I cancelled my Google Play Pandora subscription a month ago and the expiration date was May 13th. When I go into Google Play now, it no longer shows the subscription. I cancelled my premium subscription to get the Family Plan. When I try to upgrade to the family plan, it keeps telling me I have a subscription and even on the Pandora website it is showing that I have subscription with Google (which I don't). This is the only account I have and the only Google Play account I have is what I used to originally purchase my subscription. I need help to get over this hurdle and finally get the family plan. Thanks!

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AdamPandora
Moderator
Moderator

@sjury15 Our support team took a look at your account and mentioned you should be able to sign up for the family plan here

They will be contacting you privately via email to help make sure this gets resolved.

Please keep an eye out for their message. 📬

Adam | Community Moderator

Let's share music in the Playlist Swap

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mordecairigby95
Local Performer

I've been trying to cancel my subscription , it doesnt even show my subscription in my google play subs even though im set to be billed for it soon I wanna say tomorrow, why do they not have a way to contact their customer support?

Just wanna save myself from an overdraft! Thanks!

 

mod edit: removed personal info

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AlyssaPandora
Moderator
Moderator

Hi there, @mordecairigby95. 👋

Sorry to hear that you're having trouble. Per your request, someone from our User Support team has reached out to you via email to assist with managing your free Premium trial subscription through the Google Play Store. 

Please check for the email shortly. 📬

Alyssa | Community Moderator

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Alackney
Local Performer

I need to cancel my subscription. I can not cancel in play store. I just need it removed. Please help.

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AdamPandora
Moderator
Moderator

@Alackney I moved your post to this thread since it sounds like you are running into a similar issue.

I am going to have someone from our support team reach out to you via email to help with this.

Please keep an eye out for their message.

Thanks for your patience!

Adam | Community Moderator

Let's share music in the Playlist Swap

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laurenwattsl
Local Performer

I'm unhappy with Pandora premium and want to go back to Pandora plus which I loved but all the instructions I found said that I have to manage it through subscriptions in Google play but every single time I go to subscriptions in Google play it takes me to a fresh screen and nothing happens. I go to the Pandora app page where it says manage subscriptions and I go to that and it just brings me to a blank generic manage subscriptions page for everything and I click on Pandora and it just brings me back to the same thing. Any help is appreciated

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AdamPandora
Moderator
Moderator

@laurenwattsl I moved your post to this thread to keep the community tidy.

I will have someone from our support team reach out to you via email for further assistance with this.

My guess is your subscription was purchased under a different Google Play account than the one you are currently logged in with on your device.

Please keep an eye out for their message.

Thanks for your patience! 

Adam | Community Moderator

Let's share music in the Playlist Swap

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MusicFan0066
Local Performer

So I'm cancelling because nothing works anymore. I try to play pandora on my tv, phone, etc... and it simply doesnt work. according to pandora im being billed through the google play store. i go to my google play store account and there are no subsciptions or charges and yet on my bank statement it says $4.99 charge from google/pandora. Ive reached out via email and pandoras little help chat box thing and have yet to receive a reply. Any ideas of where to go from here?

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AdamPandora
Moderator
Moderator

@MusicFan0066 I moved your post to this thread since it sounds like your subscription was likely purchased under a different Google Play account.

It looks like our support team was able to respond to your initial message earlier this morning.

If you aren't seeing that message you may want to check your junk/spam folder to make sure their messages aren't getting filtered out.

Hope this helps! 

Adam | Community Moderator

Let's share music in the Playlist Swap

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Natertot
Local Performer

I am having the same issue where It is not showing up under google play subscriptions and I am unable to cancel. Could someone reach out? Thanks

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AdamPandora
Moderator
Moderator

@Natertot I am going to have someone from our User Support team contact you privately via email to further assist with this.

Please keep an eye out for their message. 📬

Adam | Community Moderator

Let's share music in the Playlist Swap

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Melissa2813
Local Performer

Haven't used pandora in months and continue to get billed for it. It doesn't show in my Google play subs even though I'm signed in the right account.

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