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No subscription showing in Google Play settings

Daryun
Local Performer

I've been trying to cancel my subscription for days, it doesnt even show my subscription in my google play subs even though im set to be billed for it tomorrow, why do they not have a way to contact their customer support?

 

Moderator Edit: Edited title for clarity

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52 Replies

AdamPandora
Moderator
Moderator

@Melissa2813 I am going to have our support team reach out to you privately via email for assistance with this.

Please keep an eye out for their message. 📬

Adam | Community Moderator

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grant253
Local Performer

it doesnt work when you press the google link whats up this junk it doesnt work 

i dont want to see this it doesnt work im not seeing a cancel button and its all pretty much a scam because theres no cancel my subscription button just a bunch of really stupid forums that are supposed to help you but dont because there all computers talking back to each other please just cancel my subscription

 

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AdamPandora
Moderator
Moderator

@grant253 I moved your post over to this existing thread: No subscription showing in Google Play settings

It sounds like you may have more than one Google Play profile, or another Google Play account under an alternate email address if no subscription is showing.

Make sure you are signed into the Google Play account your subscription was purchased under on your Android device.

In the meantime, I have also created a ticket with our support team for you. They will be contacting you privately via email to help make sure this gets resolved, so please keep an eye out for their message.

Adam | Community Moderator

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PissedoffDisney
Local Performer

I've been trying to cancel my subscription for MONTHS! It's charging my PayPal thru Google Play, however my Google Play has NO subscriptions for me. This is absolutely ridiculous! I cannot believe how much time I've wasted trying to just cancel it. Pandora makes it impossible. I've emailed and received no help. Just cancel my subscription. That's it. 

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AdamPandora
Moderator
Moderator

@PissedoffDisney I moved your post over to this existing thread: No subscription showing in Google Play settings

It sounds like you may have more than one Google Play profile, or another Google Play account under an alternate email address if no subscription is showing.

Make sure you are signed into the Google Play account your subscription was purchased under on your Android device.

In the meantime, I have also created a ticket with our support team for you. They will be contacting you privately via email to help make sure this gets resolved, so please keep an eye out for their message.

Adam | Community Moderator

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dvcinlv0
Local Performer

There is no way to cancel pandora at google play!

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AdamPandora
Moderator
Moderator

@dvcinlv0 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

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Borja1994
Local Performer

I was trying to switch my premium account back down to the free pandora account. I made my pandora account orginally on my phone through google play, upgraded to premium  on my phone through google play, so it said i had to cancel my subscroption through google play. However, google play says my subscription is inactive and I haven't been charged since April 2018, which is very wrong because I have a bank statement from Feburary 2021 of a pandora charge. I am  looking at my pandora account right now on the app on my phone and it says I am pandora premium. I just want to cancel it and stop being charged. I have only one google play, I signed into my moms and my husbands to check, they don't have the subscribtion either. I don't know what else to do. I've emailed google play and pandora, still waiting on an answer

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AdamPandora
Moderator
Moderator

@Borja1994 I do see you already have an open case with our support team regarding this issue.

Please keep an eye out for their email reply, and they will be happy to help look into this further.

Thanks for your patience in the meantime!

Adam | Community Moderator

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Samfann
Local Performer

My account says I'm subscribed through Google Play but I do not have a subscription for Pandora under my Google Play subscriptions. Can someone please help me get my account cancelled??

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AdamPandora
Moderator
Moderator

@Samfann I moved your post over to this existing thread: No subscription showing in Google Play settings

My guess is your subscription was purchased using a different Google Play account than the one you are currently logged in with on your Android device.

This being said, I am going to have someone from our support team reach out to you privately via email to help look into this further.

Please keep an eye out for their message.

Adam | Community Moderator

Let's share music in the Playlist Swap

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tayloradams019
Local Performer

I was having the same issue, I checked under one of my other existing google accounts and I dont know how because thats not the one I even downloaded it under nor is that the email currently being used but thats where it was

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AlyssaPandora
Moderator
Moderator

Hi there, @tayloradams019. 👋

Sorry to hear that you were having trouble with this. If you're upgraded through Google Play, the subscription would be associated with your Google Play Store account. 

Are you still having trouble with this? In the meantime, I've escalated your issue to our User Support team for further assistance. They will reach out to you via email shortly.

Thanks for your patience during this process. 🎧

Alyssa | Community Moderator

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