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No subscription showing in Google Play settings

Daryun
Local Performer

I've been trying to cancel my subscription for days, it doesnt even show my subscription in my google play subs even though im set to be billed for it tomorrow, why do they not have a way to contact their customer support?

 

Moderator Edit: Edited title for clarity

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106 Replies

AdamPandora
Moderator
Moderator

@therealPA I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

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defiantx
Local Performer

I bought a subscription and the app is not recognizing it ... Order number GPA.3371-9639-1603-69530

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TannerPandora
Moderator
Moderator

Hi @defiantx - thanks for posting.

I merged your message with an existing thread that we have: No subscription showing in Google Play settings

Checking the order number you provided, it looks like the subscription was refunded through Google Play on 8/12/23. Since it was refunded the subscription was immediately expired.

I've gone ahead and escalated your post to our User Support team for further assistance. Please be on the look out for a reply via the email associated with your Pandora account.

Thanks for your patience in the meantime.


Tanner | Community Moderator

> Follow us on Twitter
@PandoraSupport

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Keatinga
Local Performer

 I am trying to cancel my Pandora subscription. The app states that I am subscribed via google play. However when I check both of my google accounts I have no subscriptions.  Is someone able to cancel my subscription?

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AdamPandora
Moderator
Moderator

@Keatinga I do see you've submitted a message to our support team through our help page.

Please keep an eye out for their email reply, and they will be happy to further assist.

Thanks for your patience in the meantime!

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Jreese78
Local Performer

I'm trying to unsubscribe and cancel my subscription.

However it tells me I am subscribed through Google Play, but when I go to Google play it doesn't show any subscriptions.

I'm not sure what to but know I 100% want to cancel for personal reasons.

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AdamPandora
Moderator
Moderator

@Jreese78 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

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