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Not receiving family plan invitations

ButtasBabe829
Local Performer

Including myself 2 other users. request invite sent on my end to add 3rd user and is pending but the 3rd user never receives email to accept or decline invite. fyi spam was checked.

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68 Replies

AdamPandora
Community Manager
Community Manager

@PAN-PF I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!


Adam | Community Moderator
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MarkPacheco20
Local Performer

My I’ve sent several invites to a family member, but it does not let me add her to the plan. Please help! 

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AdamPandora
Community Manager
Community Manager

@MarkPacheco20 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (2.3.25)
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Brandon8
Local Performer

I’ve sent invite for pandora premium to step daughter multiple times and it hasn’t went thru to her account at all. 

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AdamPandora
Community Manager
Community Manager

@Brandon8 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (2.3.25)
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Lsellis15
Local Performer

I just upgraded to Pandora family plan and tried to send an invite to my husband and it will not send through his email. Can you please help?

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AdamPandora
Community Manager
Community Manager

@Lsellis15 I've gone ahead and manually accepted the invitation on your husband's account.

He should now be good to go as long as he is logged in with the Pandora account that you sent the invitation to.

I hope this helps!


Adam | Community Moderator
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phatfatboy1489
Local Performer

My account also will not send invites 

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AdamPandora
Community Manager
Community Manager

@phatfatboy1489 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (2.3.25)
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